Today has
been a test of patience to the extreme and I lost, it has turned me from my
normally calm ‘What will be, will be’ attitude to a raving loony bent on
revenge and verbal assaults to anyone daring to get in my space, luckily only
my computer, the cats and various other inanimate objects heard any of my
outburst mainly consisting of every swear word and cussing I could think of in
one long loud sentence.
The reason
can be summed up in one word, technology.
All I
wanted to do is report a fault on my telephone landline, have you tried getting
hold of a big company? Is there anyone out there?
Yesterday
everything was working fine until about lunch time when I went to make a phone
call and the line had no dialing tone, it sounded like an open line couldn’t
call out, and although it would ring when I phoned it with my mobile albeit
intermittently, it wouldn’t answer so getting hold of BT (British Telecom) was
really important, I decided to try online and report the fault, it’s got to be
easier then trying to get them by phone so found the section on their website
and did my own fault check, impressed, it came back saying there was a fault,
near the house and would get back to me in 24 hours.
Fine now I
know that’s sorted a can get on with my day, I used my mobile for calls I had
to make and the internet was working but somewhat slower.
Last night
the internet connection seemed to get slower and slower, at one point I could
almost go and make a cup of tea while each page was loading, not ideal.
This morning
was much the same as lunch time approached and still no phone call or email from
BT I decided to give them a ring from my mobile and got put in a queue, next
thing was my mobile line went dead, realising I had run out of credit, no
surprise by the amount of use it got yesterday, decided to top it up using my
Visa card as I always do, now since October last year I have had a smart phone
with touch screen, never really wanted one but I conceded as it meant I could
receive emails, use sites like Ebay while I was away from base and a few other
things, I went through a process I have done many times before, but today it
wasn’t to be.
Seventeen
times I had to restart the process because the touch screen kept entering the
wrong number in the long card number then would ask me to start again, now the
logic of the system is enter the long number, sixteen digits them enter the
hash key but because the signal strengthen was at best weak, the times I did
enter the number correctly, their machine was telling me I hadn’t, if I entered
a wrong digit and went to back space, it's recorded message cut in saying "You
have entered a number we don’t recognise" How does it know that? Why the hell
do I need to enter the hash key if your automated system is checking each digit
I enter, I stopped, with a string of abusive comments to the phone and the
automated voice.
The next
plan was to top up online, so found the T-mobile website, who is now part of
the EE network, not that I wanted to be but like the banks, when one gets taken
over you migrate to them without any consultation, I tried signing into the
website but obviously wasn’t registered, I never used the online service, so
went through all the procedure signing up and got into what was called ‘My
T-mobile’ only to find that MY T-mobile’ is currently offline, aggghhhhhhhhhhh.
Out of the
corner of my eye I saw a link that said quick top-up Ah, I thought lets do
that, again new screen really slow as internet still dragging it’s heels, so
went through adding my details and as I wasn’t registered added card details,
address details, checked it and hit send, nothing………
Well there
was something, a short message saying I had entered incorrect details, where?
I scrolled
down to find because I had entered a house name rather than a number it was adamant
I was wrong and asked me to correct it, how, I don’t have a damn number you
stupid website, I tried a few times but it wasn’t having it.
At this
point I lost it, the tirade of abuse the computer got is even by my standards
bad, it was at this point forty years of
working in the building trade and almost as long learning every cuss and
swearword imaginable came out in one very long and loud sentence so much so I
ran out of breath at the end, how I didn’t launch the monitor or smart phone, I
will never know, all I could see was red, I was really and seriously fuming
steam out of the ears.
And after
venting out my anger on Facebook, walked away from the computer and went out in
the garden to calm down, it didn’t work as I knew I still had to sort this out.
I made
another cup of tea and looked at it a bit calmer, I know lets find my old
mobile with buttons, recharge it and get it topped up that way, could I find
it, could I hell.
Eventually
after searching stupid places including under the cat, I found it and not where
I remember putting it either, well it was last year, at my age I struggle to
remember last week sometimes.
Now with my
old phone on charge, it’s now just a waiting game, I did try the landline out
of curiosity more than anything else, but still nothing.
An hour
later it had enough charge so changed over the sim card from the not so smart,
smart phone and started it up, phoned the network number and got the card
details through without any silly messages or keying wrong digits, great, top
up done, phoned BT on number I had on a bill and shock horror got through
within a few minutes only to find out although the report test had been logged
I hadn’t reported it as needing repair, hang on, so what about that bit that
said we will be in touch in 24 hours? I could of so easily tore into this guy
but thought better of it as he was offering to sort it out, only to tell me it
could be the 1st of October before it’s repaired, WHAT! That’s a
week away…….
As you can
tell it’s not been one of my better days, I still have no phone line and the
internet is slow and I pay for a premium service.
In the mean time the smart phone has been consigned to the drawer in disgrace until I can either develop laser pin point accuracy with my digit pressing or I forgive it for being not so clever.
Lets hope
the day improves now or at least tomorrow will be back to some kind of
normality.